Bigpond charging me for their faults

by cjj on September 5, 2010

Impossible usage for 1 day - click here to see the whole picture

We had a little bit of heavy rain today. After that I tried to upload a 94mb movie. It was slow, so I left it while I cooked and ate dinner. When I came back to it, it had only uploaded 30mb and was happening so slowly that I stopped it. A short while later I started it again. It was still so slow that I got a timer out to measure the kb per minute. While I was measuring it the speed picked up and the file then uploaded in about 10 or 15 minutes.

By the way, today is the 4th (well it’s after midnight now, so yesterday … ) and the 4th is our monthly reset date for internet usage.

You can imagine my surprise when I got an email this evening saying that I had used nearly half my monthly allowance … which by the way is $129.95 a month. I thought I was paying $79 and thought that was a lot!!! silly me!

This means, that because the nearby wireless tower was adversely affected by some rain, my upload was slow and I have to pay Bigpond for the privilege!

I can understand that the upload could have used that much data because it was at least 1 and 1/2 hours that it was trying to send the data … little packets that say: can I send this data now, and a message comes back saying no it’s still not working … over and over and over and over … until 4660mb have been gobbled up!

Of course I will ring Bigpond and complain, and insist they reset my 10gig. But imagine how this is happening to everybody every where. What a profit they must make when their equipment slows down! Probably not in such a large amount as this, it’s too obvious, but little bits everywhere to everyone … what an incredible disincentive to keep equipment working efficiently.

{ 1 comment… read it below or add one }

SP September 5, 2010 at 9:59 am

Excellent blog entry Carmel. I think you should forward this to Telstra as well as talk to them. Threaten to forward it to some radio personalities. And the IACC for broadcasting etc.

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