Bigpond response

by cjj on September 14, 2010

Bigpond took 5 business days to answer my email. (They promised 2). They asked for a lot of technical information, and gave me the option to ring them. I really didn’t have time to ring, so it was easier to look up all the information they wanted.
Today I got a reply explaining to me that rain can temporarily interrupt wireless broadband, but it should return to normal afterwards. I know this, it’s why I kept working after the storm on the 4th September. He suggested I should get ADSL or Cable to solve this!!! He is assuming everyone has that option.
He then proceeded in a long email to explain how I can keep track of my usage and it is my responsibility to do so. If, after trying and failing to upload a 94mg file I am told by bigpond that I have used 5gig in just a few hours, I don’t think he can blame me for not keeping track of my usage.
After what feels like a very long lecture to an ignorant imbecile, he says he has passed it on to the billing department and they will make a decision about giving me additional usage for the month.

I got an email from billing quite quickly saying they will allow me an extra 500mb. Big deal! I explained to him that really isn’t fair … I’ll let you know what happens.

{ 2 comments… read them below or add one }

SP September 14, 2010 at 10:43 pm

how exhausting!
one thing though… when you call them, the calls should be free.

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cjj September 15, 2010 at 6:43 am

I think they are, but usually take well over an hour … to get onto the right person first off… and then … oh so tidious.

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